We are proud to announce that Barbeque Nation, the restaurant chain bringing sizzling flavours to your plates, just won a prestigious award for Technology Implementation of the Year at the Food Service Award 2024. Have you ever wondered how we keep the grills hot and the service smooth?

Here, we take a closer look at how our technology integration led to us winning the Food Service Award and how it helps enhance your dining experience:

1. Guest reservation platforms

We offer multiple ways to book a table:

- Website and app: Guests can conveniently book tables in advance through our website or mobile app.

- Google reservations: We are integrated with Google, so when searching for a specific outlet, a reservation option pops up directly on Google's location page.

- Toll-free number: For those who prefer phone bookings, our toll-free number helps guests to call and reserve a table. These calls are recorded for internal review and improvement.

2. Maintaining guest satisfaction data accurately

We prioritise guest satisfaction through our Guest Satisfaction Index (GSI). A dedicated GSI team calls guests to gather feedback across various areas, such as buffet quality, ambiance, reservation experience, and hygiene. This feedback populates an internal dashboard, helping us analyse guest satisfaction levels in each sector. By actively collecting and utilising guest suggestions, we can continuously improve and take our food and service quality to the next level.

3. ZingHR implementation has improved transparency for employees

Our employees can ditch the paperwork due to the integration of ZingHR. This platform offers an all-in-one solution that includes:

- The ability to track leave balances and access salary slips easily.

- A dedicated Help Desk, which helps employees connect with the HR easily.

- The platform also has specific functionalities that allow direct chats with higher-ups.

- Employees can easily mark their attendance with the Jio Location option.

This highly useful portal has empowered our employees to manage their work life efficiently.

4. Cloud-based software for increased efficiency and seamlessness

We use a cloud-based software called POSIT Technologies to streamline billing. Here's how it boosts efficiency:

- Table-linked app: Once a guest is seated, their table automatically appears on the cashier's app for billing. This eliminates the need for manual table tracking.

- Digital receipts: All bills are sent electronically to the guest’s phone. This can reduce paper wastage and save time.

5. Technology for finance and accounting departments

We maintain proper finance and accounting records with software known as Microsoft Dynamics Nav 2016 R2, which is a secure accounting software. Data is stored on a closed server and protected by Trend Micro security software. Well-defined user roles restrict access and allow them to track all user activity. This ensures financial data integrity and helps maintain a healthy bottom line.