Terms & Condition

This website is operated by BARBEQUE NATION HOSPITALITY LIMITED. Throughout the site, the terms “we”, “us” and “our” refer to BARBEQUE NATION HOSPITALITY LIMITED.

BARBEQUE NATION HOSPITALITY LIMITED offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.

By visiting our site and/ or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”), including those additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws).

You must not transmit any worms or viruses or any code of a destructive nature.

A breach or violation of any of the Terms will result in an immediate termination of your Services.

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us.

The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

It is certified that these contents on the website of the company are correct. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.

Prices for our products are subject to change without notice.

We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time.

We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.

Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.

We have made every effort to display as accurately as possible the colors and images of our products that appear at the outlet. We cannot guarantee that your computer monitor’s display of any color will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at anytime without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.

We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.

We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.

You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.

You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.

Certain content, products and services available via our website may include materials from third-parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party’s policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.

If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, ‘comments’), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.

In general, you can visit this Web site without telling us who you are or revealing any information about yourself. Our web servers collect the domain names, not the e-mail addresses, of visitors.

Barbeque Nation will collect personal information from you, which includes your first and last name, address, telephone and mobile number(s), email address, credit card details or any other information, when you knowingly provide us with this information. This will generally occur when you either:

• Visit Online ordering site to place order.
• Enter into a competition or promotion.
• Participate in a survey.
• Subscribe to our mailing list.
• Register as a Loyalty member.
• Apply for a job.
• Request information regarding our Franchise system.
• Submit website feedback or raise a query
• Contact our customer care

Where ever Barbeque Nation collects personal information about you from someone else, Barbeque Nation will take reasonable steps to advise you.

We shall be using the above said details for promotions of Barbeque Nation Hospitality Ltd purposes only. In case you don’t want to receive any communication from us, you could opt-out by sending an email to [email protected] with your mobile number.

Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.

In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you.

You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided ‘as is’ and ‘as available’ for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

You agree to indemnify, defend and hold harmless M/S BARBEQUE NATION HOSPITALITY LIMITED and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party

In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of India and jurisdiction of Bangalore, Karnataka

You can review the most current version of the Terms of Service at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Questions about the Terms of Service should be sent to us at [email protected]

All your interactions with us on this site is governed by the Privacy Policy.

• Valid as per the mentioned date in the communication received, if not available then please consider 1 month from date of issue
• Prior Table reservation advised
• Please present the original Gift Coupons before placing orders
• This Gift Coupon cannot be clubbed with any other existing offer or discount
• Taxes as applicable
• No cash payment will be made by the company either in part or in full nor exchanged
• Management reserves the right to identify the authenticity of the Coupon in case of any dispute, if any.
• Min pax (only for coupons) to be considered as per the communication received, if not available then please consider min of 4 pax required to redeem a coupon code in an invoice
• Management can change the company policy without any prior intimation
• Voucher/Coupon to be settled in full amount. No refund of balance
• Management does not accept any responsibility, if the customer loses the voucher
• Valid as per the mentioned outlet in the communication received, if not available then please consider validity across all Barbeque Nation outlets, except Kolhapur, UAE & Malaysia

This policy governs the cancellation and refund policy for Delivery and Take-away Orders placed on the website www.barbequenation.com and the ‘Barbeque Nation’ application for mobile and handheld devices (the “App”), hereinafter collectively referred to as the “Platform”.

All refunds and Cancellations are subject to the circumstances detailed out below:

1)      FOOD ORDER ERRORS:

As a customer centric hospitality organisation, we make every effort to prepare and pack the order as per the specifications of the customer and arrange for the delivery of same. However, in rare & unfortunate instances, if a different item is received against what was ordered, Customer shall be entitled for a refund as detailed out in the refund policy below.  

2)      INCOMPLETE FOOD ORDER (Receiving incomplete/partial order):

If at times due to certain technical limitations, an incomplete order is received or any of the items are missing from the delivered order, in such instances, we will deduct the missed item value from the invoice and the value of the said missing item shall be refunded to customer’s source account or at the option of the Customer, add smiley points in Customer Barbeque Nation account in proportion to the missing order value which can be used for future orders.

3)      FOOD DISSATISFACTION:

As a standard, we always prepare the food in the best possible hygienic conditions using fresh and finest ingredients. However, in rarest of the rare occasions, if the food is spoiled or if any foreign object is found in the food, Customer shall be entitled for a refund as detailed out in the refund policy below.

We will need the food returned in its original container, for us to investigate and look into the complaint.

Please note that we do not provide refunds for complaints/issues relating to a preferred taste, spice level or simply because customer did not like the food or similar complaints.

4)      CANCELLATION OF THE ORDER:

a.     Cancellation by the Delivery Partner: We have partnered with independent third party delivery partners who provide their services to us on principal to principal basis and undertake to deliver the order to our customers. In certain instances, if there is cancellation of the order attributable to the delivery partner, Customer shall be entitled for a refund as detailed out in the refund policy below.

Please note that in the instance, if the Customer has provided wrong location at the time of placing of the order or didn’t receive the delivery partners call at the time of delivery due to which delivery partner is not able to locate the address, in such cases, no refund shall be given.

Cancellation by Barbeque Nation: If at times there is cancellation on the part of Barbeque Nation due to system errors/limitations or due to non-availability of the item, Customer shall be entitled for a refund as detailed out in the refund policy below.

Cancellation by Customer: We cannot provide any refund or give smiley points if Customer cancel the order once placed. We begin the preparation of the order immediately after customer’s order is confirmed therefore, we cannot provide any refund.

REFUND POLICY

 In the event Customer is eligible for a refund, Customer shall have the option to choose one of the below remedies:

a)      A full refund of the order amount to the source account, or

b)      Refund with smiley points in Customer Barbeque Nation   account in proportion to the order value which can be used for future orders, or

c)      Replacement of the order by new order or correct order.

All refund amounts, if any, shall be provided to Customer as per the payment mechanism of Customer’s choice, i.e., to the source account or by way of Smiles. In the event of refund to the source account, estimated timelines for the same shall be7 working days from the date of confirmation of refund. Kindly note that if the customer chooses to get refund through smiles, the same shall be done and the customer shall use the same within 180 days, post which the validity of the smiles shall stand expired.

DISCLAIMER

 Please note all the remedies enumerated in the different instances captured above, shall be assessed on case to case basis by taking into consideration the information/evidence shared by the customer along with the inputs from our outlet and the delivery partner. The decision of the barbeque Nation shall be final and binding.

Please note that we do not provide a refund on any complimentary food

CONTACT US TO ASK YOUR QUERIES!

If you feel the need to know more about our refund and return policy, feel free to give us a call. Our dedicated customer service team is always there to answer all your questions and help you out with the ordering.

• This contest is valid across all Barbeque Nation restaurants in India excluding restaurants in State of Tamil Nadu & Kolhapur (Maharashtra)).
• Prize Inclusions: The contest prize includes a two-day trip to Goa for two people (contest winner + 1), including:
  • Round-trip economy class airfare from the winner's nearest major city within India to Goa.
  • Accommodation for two nights in a 5-star hotel in Goa.
  • Airport pick-up and drop for the participant.
  • 3 Meals (Breakfast, Lunch and Dinner) for 2 days.
• The guest should have availed of dine-in service in the Barbeque Nation restaurants in India, excluding restaurants in Tamil Nadu and Kolhapur, between 8th February 2024 to 14th February 2024 (both dates included) and participated in the survey through the link shared on feedback message, to be eligible to participate in the contest.
• The participant shall be an adult (above 18 years) Indian resident and shall be legally eligible under Indian laws to participate and accept the prize at the time of entry. The participant by entering into the contest confirms the eligibility.
• The contest winner will be chosen by the external agency selected by Barbeque Nation, basis the responses received from the participant.
• The contest is not open to employees of Barbeque Nation or any agency engaged by Barbeque Nation.
• By accepting the prize, the winner shall be confirming the terms and conditions of this contest. If the winner does not confirm the acceptance or does not respond within the specified time of 2 working days by email, it shall be deemed that the winner has forfeited its claim/rights to the prize and Barbeque Nation reserve its right to select another participant.
• The Prize shall be non- Transferable and non-exchangeable, and no cash alternative shall be provided.
• The winner and their companion must be available to travel on the specified dates as offered by the Barbeque Nation. No alternative dates will be provided.
• The winner must provide valid identification and contact details to claim this trip. All bookings and arrangements will be made by Barbeque Nation or its designated travel agency.
• The award cannot be converted into cash.
• Any additional expenses incurred during the trip, such as travel insurance, personal expenses, sightseeing, and activities not mentioned in the prize inclusions, shall not be the responsibility of Barbeque Nation.
• Barbeque Nation shall accept no liability for any damage, loss, injury, or disappointment suffered by the participant as a result of participating in the contest or availing of the prize..
• Publicity: By participating in this promotion, the winner agrees to participate in any promotional activities or publicity related to the trip, including but not limited to interviews, photographs, and social media posts. Any personal information provided by the participants when entering the contest shall be used by Barbeque Nation for the purposes of administering the competition, promotional activities and other purposes as specified in the Privacy Policy available on BNHL website
• Compliance with Laws: The winner and their companion must comply with all applicable local laws and regulations during the trip.
• Cancellation and Changes: Barbeque Nation reserves the right to cancel or modify the trip at any time due to unforeseen circumstances or force majeure events. In such cases, no compensation or alternative prize will be provided.
• Representatives from Barbeque Nation will reach out to the winner via call and SMS, by 29th Feb 24 and the trip needs to be availed by 31st March 24
• Barbeque Nation reserves the right to disqualify any participant who violates these terms and conditions or engages in fraudulent or unfair practices. The decision of the Barbeque Nation regarding any aspect of the promotion shall be final and binding.
• Barbeque Nation Management reserves the right to identify the authenticity of the feedback/participant in case of any dispute.
• Barbeque Nation will not be responsible for the action/behaviour of the contest winners during this trip. Barbeque Nation shall also not be responsible for any mishap, medical emergency, accident or any similar incident during the trip. Barbeque Nation shall not be liable to indemnify the winner in any circumstances.
• This Contest is a promotional event and under no circumstances it shall be considered as a contractual obligation towards the participants. Barbeque Nation’s decision on any aspect of the contest shall be final and binding on the participants.
• All disputes related to this contest, if any, shall be subject to Bangalore Jurisdiction only.